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EcoHub

Instruction videos

EcoHub

Contains useful information, frequently asked question, user manuals and tutorial videos related to EcoHub

Do all EcoHub users have access to the audit?

Instruction videos

How can I contact the support?

Handling EcoHub

As an insurer, where can I find detailed information about a broker?

How do I create a service agreement?

What do the statuses in the service agreements mean?

What is a service agreement?

Where can I enter individual permissions for brokers?

Where are the insurance portals visible?

Where do I see all service providers?

How can I delete an organizational unit?

Why can't I modify my membership?

Can I enter a new organizational unit as a user?

I would like to deactivate the second organization I am affiliated with.

How can I modify an authorization profile?

Why can't I assign a branch to the user?

Where can I assign another organizational unit to a user?

Where can I see information about the company for which I have been granted access to EcoHub?

Can we add users who work for other brokers to our organisation?

Where can I change the address of my company?

What do the individual roles mean?

What is the audit log on EcoHub for?

How can I, as an insurer, set up a maintenance notification?

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Frequently asked questions (FAQ)

What is the recommended screen resolution?

Which browser should I use?

Why can't I see updated content immediately?

Why should I log out of the system?

I have registered online, what happens next?

How is an insurer informed that a new broker is on EcoHub?

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Legal & Security

Where is the cooperation and the question of liability regulated?

Where are the cooperation and liability issues between broker and insurance company regulated?

How is data security regulated?

Where to find the User Agreement?

Do I have to accept the terms of use?

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SSO

I get the message "It appears that you have not yet been provisioned to access the portal" when I click on the insurance portal.

User

How do I create a user?

How can I create a new user?

How can I add an existing user?

How can I create a new user and assign the Member Admin role?

How can I edit the user data?

How can I reactivate an inactive user?

How can I deactivate a user?

How can I delete a user?

Where can I withdraw a user's rights for an organizational unit?

How can I assign permissions to users?

How can I assign the rights of an existing user when creating a new user?

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Login

Initial login

Change or reset password

How do I log in on EcoHub?

I work for different brokers, do I have to create an access for each one?

Why can't I login?

I have a new mobile number, where can I change it?

Can I switch to the interface of another company after logging in to EcoHub?

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Membership

Where can I register as a new member?