![IG_B2B_Logo_RGB.png]](https://support.igb2b.ch/hs-fs/hubfs/IG_B2B_Logo_RGB.png?height=40&name=IG_B2B_Logo_RGB.png){kind=logo}
EcoHub Processes
Contains useful information, frequently asked questions, user guides, and instructional videos about EcoHub processes.
FAQ
- Where can I find my commission files?
- Why can't I see any processes/files in the "Processes" application?
- Why does "Processes" not appear on my screen?
- Where can I convert the XML files?
- Do I still need my broker software?
- What do I have to do to ensure that commission statements are only visible to certain users?
- What can I see or do under "Files"?
- Where can I find the "Processes" application and how can I log in?
- What is the difference between "Processes" and "Files"?
General information on usage
Support and assistance
Permissions & User Management
Documents e processes
- What types of documents can I receive via Processes (e.g. invoices, commissions, reminders)?
- How can I download in the “Processes” application a file received via the standardised document and data exchange (DXP)?
- Can I download or export multiple documents at the same time?
- How does the conversion of XML files into PDFs work?
- How can I search for or filter specific documents or processes?
- What is the difference between Inbox and Outbox in Files?
- Difference between “My Processes” and “All Processes” in the Processes application
- Why are no processes or documents displayed in the Processes application?